Additional Information-

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At Matthews Heating Services we believe in being fair and up front.  

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Bookings, Times, Cancellations- Our appointments are morning (8-12am) or afternoon (12-5pm) appointments. We do not offer set times, however we can make you the first job of the day, or avoid school run times if we are made awarenwhen booking. We will always call or text when on route with an ETA. If you need to cancel an appointment, then we require 24 hours notice. If you cancel sooner than 24 hours notice, we may make a charge of 50%. If no one is in at the property, then we will make 100% charge. So if you booked a boiler service of a cost of £80, and you cancelled on the day then £40 would be payable. Larger quoted works, would be subject the terms and conditions provided with the quote. 

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Payments- Once the work is completed, then an invoice will be issued to you via email. Please keep an eye on your spam folder. Payments are required within 5 working days. If we need to chase the payment, then an admin charge of £25 may be applied. If you have any issues with anything we have done, then please get in touch as soon a possible so we can get any problems sorted. Bank transfer is our preferred payment, although we also accept cash payments. We do not accept cheques! Our bank details are on the invoice. Larger quoted works, would be subject the terms and conditions provided with the quote. 

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Boiler Servicing- We will require access to all gas appliances, gas meters, the loft if the flue passes through it or you have a fire connected to a chimney. We kindly ask any boiler cupboards/cupboards etc are cleared out prior to our arrival. Any paperwork such as previous service sheets, appliance manuals are made available to us. Please do tell us prior to our visit if you know of any issues with the boiler. 

 

There is information about what we do on a boiler service under "boiler service" tab. Sometimes extra works and costs are required. Below are a few common examples of what may crop. 

 

We will always check with you and provide a cost before we do any additional work.

 

• We test the central hearting system water as part of the service. As a result of our tests- inhibitor may be required (which we can usually do onsite for an extra £30), or you may need a system clean/powerflush.

• An enhanced boiler service- some boilers like Worcester, may only need completely stripping down if the fan pressure/combustion is incorrect, or Vailiant boilers every 5 years or as required. Each boiler manufacture has different requirements, so until we are on site in front of your boiler, its hard to know. 

• Boiler faults that you may be unaware of, such as leaking Pressure Relief Pipes, leaks inside the boiler, damaged seals. 

• Problems with the flue, such as incorrectly bracketed, incorrectly sealed etc. 

• Gas leaks.

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Responsible Persons-When doing works we require a responsible adult to be available just in case we find something unsafe, or a decision needs to be made. During a landlords checks we require a responsible person who can make decisions about the property to be contactable just in case we have an issue. 

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Parking- We require a space for our vans whist working. If you live in a residents parking area, then you would need to provide us with a parking permit. 

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General- In the course of our work, we may need to turn off valves, adjust rads, remove boiler parts, drain systems etc. If any of these items break/leak/block (due to age/condition etc) then this would be down to the customer to pay for the repair, and an appliance may be out of service untill the works can take place. 

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